SECURE PAYMENTS

Rhythms & Roots — www.rythmesroots.com

The security of your transactions is our priority. All orders placed on www.rythmesroots.com benefit from a secure payment environment that meets the strictest international banking standards.

Accepted payment methods
Transaction security
Protection of your banking data
Payment process
Currency and invoicing
Frequently asked questions
Contact

1. ACCEPTED PAYMENT METHODS

We accept the following payment methods, all processed through certified and secure providers:

💳 Credit and debit card

Immediate and secure payment by card:

Visa
Mastercard

Your card is charged at the time your order is confirmed. Your card must be enabled for online payments (3D Secure).

🅿️ PayPal

Pay easily with your PayPal account, or via PayPal as a guest (no PayPal account required) directly with your bank card.

PayPal Buyer Protection included
No banking information transmitted to the seller
Simplified refund process in the event of a dispute

2. TRANSACTION SECURITY

🔒 HTTPS / TLS protocol

The entire www.rythmesroots.com website is protected by the HTTPS protocol with TLS (Transport Layer Security) encryption. All data exchanged between your browser and our servers is encrypted and cannot be intercepted by any third party.

Always check for the 🔒 padlock in your browser's address bar before entering any banking details.

🛡️ PCI-DSS standard

Our payment providers are PCI-DSS certified (Payment Card Industry Data Security Standard), the international security standard required by the Visa and Mastercard networks. This certification guarantees:

A secure data processing environment
Regular independent security audits
Encryption protocols compliant with banking standards
Continuous monitoring against fraud attempts

🔐 3D Secure authentication

Card payments benefit from the 3D Secure protocol (Verified by Visa / Mastercard Identity Check). This additional authentication layer asks you to verify your identity at the time of payment, via:

A one-time code sent by SMS
Approval through your bank's mobile app
A personal code pre-arranged with your bank

3. PROTECTION OF YOUR BANKING DATA

3.1 No storage of banking data

Rhythms & Roots never stores your banking details. Card numbers, expiry dates and security codes (CVV/CVC) pass exclusively through the secure servers of our PCI-DSS certified providers, without ever reaching our own servers.

3.2 Tokenisation

Our providers use tokenisation: your card data is replaced by a unique identifier (token) that allows the transaction to be processed without exposing your actual banking information.

3.3 GDPR compliance

The processing of payment-related data is carried out in accordance with Regulation (EU) 2016/679 (GDPR). Only data strictly necessary for the transaction is collected. For more information, please consult our Privacy Policy.

4. PAYMENT PROCESS

4.1 Order steps

Step	Description
1 — Cart	Add products, check quantities and total amount
2 — Delivery	Enter delivery address, choose carrier and calculate shipping costs
3 — Payment	Choose payment method, enter details on the provider's secure interface
4 — Authentication	3D Secure verification if applicable (SMS code or banking app)
5 — Confirmation	Confirmation email sent immediately, order passed to fulfilment

4.2 Order confirmation

Once your payment is validated, you will receive a confirmation email summarising your order details, the amount charged and the estimated delivery times. If no email arrives within 30 minutes, please check your spam folder or contact us.

4.3 Payment failure

In the event of a failure, the order is not confirmed and no amount is charged. Possible causes:

Incorrect card details
Online payment limit reached
Card not enabled for remote payments
Refusal by the issuing bank
Failed 3D Secure authentication

Contact your bank to check these settings, or try PayPal as an alternative. Our customer service team is available at contact@rythmesroots.com.

5. CURRENCY AND INVOICING

5.1 Currency

All prices are displayed and invoiced in euros (EUR), inclusive of all taxes (VAT included). If your card is denominated in another currency, your bank will apply its own exchange rate in force on the day of the transaction. Conversion fees may apply depending on your bank.

5.2 VAT

Luxembourg VAT is included in the displayed prices. For orders delivered to another EU country, the applicable VAT rate may vary under the OSS (One Stop Shop) regulations in force. The exact amount is always shown in the order summary before confirmation. For deliveries outside the EU, the sale is exempt from Luxembourg VAT; local customs duties may apply in the destination country.

5.3 Invoice

An electronic invoice is automatically generated and sent by email after each order. It is also available in your customer account, under "My orders". A paper invoice can be requested at contact@rythmesroots.com.

6. FREQUENTLY ASKED QUESTIONS

Is my payment really secure?

Yes. All transactions are encrypted via TLS, processed by PCI-DSS certified providers and protected by 3D Secure. Rhythms & Roots never sees or stores your full banking details.

Why was my payment declined even though my card is valid?

Several reasons are possible: online payment limit reached, card not enabled for remote purchases, or 3D Secure authentication not completed. Contact your bank to check these settings. You can also try paying via PayPal.

Can I pay with PayPal without a PayPal account?

Yes. PayPal offers a "Pay as guest" option that allows you to use your Visa or Mastercard directly without creating an account.

When is my card charged?

Your card is charged immediately when your order is confirmed, after payment authorisation by your bank.

How will I be refunded if I exercise my right of withdrawal?

Refunds are issued via the same payment method used for the original order, within 14 days of receipt of the returned products. For PayPal payments, the refund is credited to your PayPal account. For card payments, it will appear on your statement within 3 to 5 working days depending on your bank.

Are my banking details saved for future orders?

No. Rhythms & Roots does not retain any banking data. If your payment provider offers a card-saving option to make future purchases easier, this feature is managed exclusively within their secure environment.

What should I do if I notice a suspicious charge on my account?

Contact your bank immediately to report the transaction and request a block if necessary. Also write to us at contact@rythmesroots.com, quoting the amount, the date and your order number.

Do you offer instalment payments?

No, instalment payments are not currently available. All orders are paid in full at the time of confirmation.

7. CONTACT

For any question relating to a payment, an invoice or a refund:

Email: contact@rythmesroots.com

We undertake to respond within 48 working hours.

In the event of an unresolved dispute, you may consult our General Terms and Conditions of Sale or use the European Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr/

Paiement sécurisé